Parcel Insurance
Two plans — protect every parcel in your delivery order, or a single high-value shipment. Estimate your premium with the calculator below.
Estimate your coverage rate.
Estimated premium
RM 160.00
Estimates only. Final premium is confirmed when you submit your Delivery Order.
Which plan suits your shipment?
Cover every parcel
in your delivery order.
Best for multi-parcel orders where total declared value is spread across many items.
- Covers all parcels in a single Delivery Order
- Any shipment value can be insured — no minimum
- Lost parcels are fully compensated
- Cost: 3% of total DO value + RM 10 service fee
Show full terms
Scope: insurance applies to the entire Delivery Order as a single unit.
What's covered: loss of any parcel within the Delivery Order during transit from origin warehouse to final destination.
What's not covered: damage caused by inadequate packaging, items prohibited under our terms, or shipments where declared value was understated.
Compensation: based on the declared value of the lost parcel, up to the total declared value of the Delivery Order.
Protect a single
high-value shipment.
Best for one expensive item where both loss and damage need to be covered.
- Covers a single shipment (not a whole DO)
- For shipments between RM 1,000 and RM 50,000
- Lost or damaged — partial or full compensation
- Cost: 4% of value + RM 10 service fee + RM 5 per parcel inspection
Show full terms
Scope: insurance applies to one specific shipment of declared value between RM 1,000 and RM 50,000.
What's covered: loss during transit (full compensation) and damage during transit (partial or full compensation depending on extent of damage).
Inspection fee: RM 5 per parcel; every insured parcel is inspected and photographed at our warehouse before dispatch.
What's not covered: damage caused by inadequate packaging, items prohibited under our terms, shipments outside the RM 1,000–RM 50,000 range, or shipments where declared value was understated.
Read this first.
Five quick rules that decide whether a claim is accepted. Missing any of them is the most common reason a claim gets rejected.
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Declare your goods value accurately
Compensation is based on the value you declared, not the market price. Under-declaring lowers your premium but voids the claim.
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Pack fragile items properly
Damage caused by inadequate packaging is excluded from coverage. Ask your supplier for bubble wrap, foam inserts, or double-boxing for anything breakable.
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Keep your invoice or proof of value
You will need to provide the original purchase invoice when filing a claim. Keep a digital copy as well.
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Report issues within 48 hours of delivery
Inspect your shipment on arrival. Late reports may be rejected, especially for damage — we cannot verify the timing of the damage after that window.
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Photograph the damage and the packaging
Both the damaged item and its outer packaging are required to process a damage claim. Take photos before unpacking further.
Filing a claim, or just have a question?
Our team replies to insurance enquiries within 1 business day — in English, Mandarin, or Malay.